Case Studies
Selected examples of operational transformation work.
The examples below combine representative growth-stage scenarios with selected transformation work from more complex enterprise environments.
Growing Companies & Mid-Market
Representative example engagements
These examples reflect typical challenges seen in scaling businesses and mid-market organisations. Client details are anonymised and presented as representative scenarios.
Representative growth-stage example
Bringing Structure to HR in a Rapidly Growing Technology Company
Challenge
A growing business had expanded quickly and HR activities were being handled informally across managers, finance, and operations. Onboarding varied by team, employee data sat across multiple spreadsheets, and managers lacked clear guidance.
Approach
The engagement focused on mapping the employee lifecycle, introducing clearer ownership across key HR processes, creating more structured onboarding, and bringing core HR documentation into a more coherent operational framework.
Outcome
The business gained clearer HR processes, improved onboarding consistency, better visibility of employee information, and a stronger operational base to support continued growth.
Representative growth-stage example
Improving Onboarding and Early Employee Experience in a Scaling Business
Challenge
A scaling organisation recognised that new hires were experiencing a confusing first few weeks. Preparation before day one was inconsistent, manager expectations varied, and there was no repeatable onboarding structure.
Approach
The onboarding journey was reviewed end-to-end, with clearer pre-boarding, manager responsibilities, onboarding checkpoints, and a more structured first-90-day experience introduced.
Outcome
The result was a more consistent onboarding process, stronger manager confidence, and a repeatable structure that could support future hiring more effectively.
Enterprise & Complex Organisations
Selected transformation experience
Examples of the kind of work delivered across global People Operations, service delivery, HR technology, and operational integration.
Transforming Global Employee Onboarding Through HR Technology Automation
Challenge
A global onboarding process had become fragmented across regions, heavily manual, and difficult to scale. The organisation needed a more structured, automated, and globally consistent operating model.
Approach
The onboarding lifecycle was redesigned using ServiceNow HR Service Delivery integrated with the HRIS. Workflows, approvals, task orchestration, and data structures were standardised to create a scalable operational system rather than a collection of disconnected tasks.
Impact
Onboarding became faster, more consistent, and more measurable across countries, with improved data quality, stronger compliance controls, and better leadership visibility.
Scaling Global HR Operations Across 27 Countries
Challenge
A growing global organisation required a stronger HR operations model capable of supporting more than 4,000 employees, contractors, and consultants across multiple jurisdictions.
Approach
The People Operations and Shared Services function was restructured to standardise core employee lifecycle processes, strengthen controls, improve governance, and create more scalable global operating rhythms.
Impact
The result was a more resilient HR service environment with clearer ownership, stronger compliance foundations, and more scalable service delivery across 27 countries.
Operational Integration Through Global M&A Activity
Challenge
Following multiple transactions, the business needed to integrate HR operations, benefits, legal entities, and workforce structures while maintaining continuity and compliance.
Approach
End-to-end operational support was provided across due diligence, clean room activity, integration planning, TUPE and harmonisation workstreams, and post-close operational execution.
Impact
Multiple transactions were supported successfully, including entity consolidation, benefit harmonisation, and integration of 30+ employer entities supporting around 2,000 employees globally.
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