Case Studies
Operating experience across growth, complexity, and transformation.
Selected examples of work across HR operations, service delivery, HR technology, global transformation, and operational integration.
Some examples are representative scenarios based on common growth-stage challenges. Others reflect direct enterprise transformation experience across larger, more complex environments.
Growing Companies & Mid-Market
Representative examples of where stronger HR foundations become useful.
These examples reflect common situations in growing and mid-market organisations. They are anonymised and presented as representative scenarios.
Bringing structure to HR in a growing technology company
Context
HR activity was spread across managers, finance, and operations. Onboarding varied by team, employee information sat in different places, and managers needed clearer guidance.
Work
The work focused on the employee lifecycle, clearer ownership, more consistent onboarding, and a stronger operational framework for core HR activity.
Result
The business gained clearer HR processes, better onboarding consistency, improved visibility of employee information, and a stronger base for continued growth.
Improving onboarding in a scaling business
Context
New hires were having different experiences depending on team and manager. Preparation before day one was inconsistent, and there was no repeatable onboarding structure.
Work
The onboarding journey was reviewed end to end. Pre-boarding, manager responsibilities, onboarding checkpoints, and first-90-day structure were tightened.
Result
The organisation gained a more consistent onboarding process, stronger manager confidence, and a repeatable structure for future hiring.
Enterprise & Complex Organisations
Transformation experience in more complex operating environments.
Examples of work across global People Operations, shared services, HR technology, service delivery, and operational integration.
Transforming global onboarding through HR technology automation
Context
A global onboarding process had become fragmented, manual, and difficult to scale across regions.
Work
The onboarding lifecycle was redesigned through ServiceNow HR Service Delivery integrated with the HRIS. Workflows, approvals, task orchestration, and data structures were standardised.
Result
Onboarding became faster, more consistent, and more measurable across countries, with stronger controls and better leadership visibility.
Scaling global HR operations across 27 countries
Context
A global organisation needed a stronger HR operations model to support more than 4,000 employees, contractors, and consultants across multiple jurisdictions.
Work
The People Operations and Shared Services function was restructured to standardise lifecycle processes, strengthen governance, improve controls, and create more scalable operating rhythms.
Result
The result was a more resilient HR service environment with clearer ownership, stronger compliance foundations, and more scalable delivery.
Operational integration through global M&A activity
Context
Following multiple transactions, the business needed to integrate HR operations, benefits, legal entities, and workforce structures while maintaining continuity and compliance.
Work
Operational support covered due diligence, clean room activity, integration planning, TUPE and harmonisation workstreams, and post-close execution.
Result
Multiple transactions were supported, including entity consolidation, benefit harmonisation, and integration of 30+ employer entities supporting around 2,000 employees globally.
What these examples show
Practical operating experience, not advisory theory.
The common thread is operational reality. The work is shaped by how HR actually runs, where delivery becomes harder to maintain, and what needs to change for the organisation to operate more clearly.
Growth-stage operating structure
Experience strengthening HR foundations where informal ways of working need to become more consistent without adding unnecessary complexity.
Enterprise transformation
Experience operating across shared services, HR technology, governance, controls, and global service delivery environments.
Integration and execution
Experience translating complex operational change into practical execution across entities, countries, systems, and teams.
Next step
Get a clearer view of how your HR model is running.
Use the Health Check for an initial read, or start a conversation if the situation is already clear.